We use PayPal to handle our purchases, however you are not required to have a PayPal account to purchase. After you add your items to the shopping cart and click Checkout, you will be transferred to the PayPal website where you can either log into your existing PayPal account, or continue to pay without a PayPal account. At the end of the payment process, you will have an option to sign up for a PayPal account, but it is not required.
Normally your order is processed immediately. You should receive a confirmation email from us with a Tracking Numbrer for your order. After your order is authorized, you should receive another confirmation email with your license information. If you purchased and did not receive any confirmation emails from us, please first make sure that any spam filter you may have running did not catch our mail as spam/junk.
After you complete your purchase, you should have received a confirmation email from us with a Tracking Number for your order. After your order is authorized, you should receive another confirmation email with your license information. If you did not receive any confirmation emails from us, please first make sure that any spam filter you may have running did not catch our mail as spam/junk. If this is not the case, please email us at firstname.lastname@example.org indicating as much of the following information so we can try to track down your order and status: Name, email used for purchasng, Tracking Number, PayPal Transaction ID, time/date of your purchase.
Updates for the version you purchased are free and can be downloaded here. For example, if you purchased a license for version 5, all version 5 updates will be free (5.1, 5.2, 5.3, etc.). Upgrading to the next major version (version 5 to 6) will typically have a small upgrade fee.